Privacy Policy
Last Updated: March 13, 2026
Ascend Roofing Group (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard the information you provide to us.
Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: Name, phone number, email address, and mailing address
- Project Information: Details about your roofing or construction project, property address, and photos
- Communication Records: Phone calls, text messages, and emails exchanged with our team
- Insurance Information: Claim details provided for insurance-related roofing projects
How We Use Your Information
We use the information we collect to:
- Communicate with you about your roofing project, including scheduling, estimates, and updates
- Send appointment reminders and follow-up messages via SMS or email
- Provide customer service and respond to your inquiries
- Process insurance claims and coordinate with adjusters on your behalf
- Send promotional offers and seasonal specials (with your consent)
- Improve our services and customer experience
SMS and Text Messaging
If you provide your phone number and opt in to receive text messages from Ascend Roofing Group, you provide your express written consent to receive recurring automated marketing and non-marketing text messages. These messages may include appointment reminders, project updates, service communications, and promotional offers.
- Message frequency may vary; typically no more than 10 messages per month
- Message and data rates may apply
- Consent is not a condition of purchase
- Reply STOP to opt out at any time
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
For full details on our messaging program, including how to opt in, opt out, and get help, please see our SMS Terms and Messaging Policy.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted partners who assist in operating our business (e.g., scheduling software, CRM systems, SMS service providers) under strict confidentiality agreements and solely in support of our services to you. Information sharing to subcontractors in support services, such as customer service, is permitted.
- Insurance Companies: When processing claims on your behalf, with your authorization
- Legal Requirements: When required by law, regulation, or legal process
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to complete your roofing project, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it. If you request deletion of your data, we will process your request within 30 days, subject to any legal retention requirements.
Your Rights and Choices
You have the right to:
- Opt out of SMS messages at any time by replying STOP to any text message
- Opt out of promotional emails by clicking the unsubscribe link in any marketing email
- Request access to the personal information we hold about you
- Request deletion of your personal information (subject to legal retention requirements)
- Update or correct your personal information by contacting us directly
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
SMS Consent
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Ascend Roofing Group
Phone: (513) 926-0871
Email: ryan@ascend-rg.com
Website: ascend-rg.com