SMS Terms and Messaging Policy – Ascend Roofing Group

SMS Terms & Messaging Policy

Last Updated: February 28, 2026

Program Name

Ascend Roofing Group — SMS Messaging Program

Consent to Receive SMS Messages

By providing your phone number and opting in to receive messages from Ascend Roofing Group, you provide your express written consent to receive recurring automated marketing and non-marketing text messages (SMS) from Ascend Roofing Group.

These messages may include:

Appointment reminders and scheduling confirmations
Follow-up communications regarding your roofing inspection or project
Service updates and project status notifications
Customer service communications
Promotional offers and seasonal specials
Account notifications and service announcements

Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

Your consent applies only to communications from Ascend Roofing Group and will not be transferred, sold, or assigned to any other company or organization.

How You Opt In

Customers may opt in to receive SMS messages from Ascend Roofing Group through one of the following methods:

Submitting a request for a quote through our website
Completing a contact form or service request form on our website
Scheduling a roof inspection or service appointment
Providing written or verbal consent during a phone conversation with our team
Opting in through an SMS keyword, web form, or landing page

When submitting forms on our website, you may be asked to check a box confirming your consent to receive SMS messages from Ascend Roofing Group.

Message Frequency

Message frequency may vary depending on your interaction with Ascend Roofing Group. Messages may be sent in relation to appointment reminders, project updates, customer service responses, or promotional communications.

Typically, customers can expect to receive no more than 10 messages per month.

Opt-In Confirmation

When you first opt in to our messaging program, you may receive a confirmation message similar to the following:

“Ascend Roofing Group: You’re now subscribed to SMS updates. Msg frequency varies, up to 10/mo. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

Message & Data Rates

Message and data rates may apply for messages sent to you from Ascend Roofing Group and to Ascend Roofing Group from your device. These charges depend on your mobile carrier’s pricing plan.

Ascend Roofing Group is not responsible for any charges incurred from your mobile carrier. Please contact your mobile carrier for details about messaging and data rates.

How to Opt Out

You may opt out of receiving SMS messages from Ascend Roofing Group at any time.

To stop receiving messages, simply reply with any of the following keywords to any message you receive:

STOP
QUIT
END
CANCEL
OPT OUT
UNSUBSCRIBE

After opting out, you will receive a one-time confirmation message indicating that you have been unsubscribed and will no longer receive SMS messages from Ascend Roofing Group.

How to Re-Subscribe

If you previously opted out and would like to begin receiving messages again, you may:

Reply START to one of our previous messages
Contact us directly using the information below

Once you re-enroll, you may begin receiving SMS communications again from Ascend Roofing Group.

Need Help?

If you need assistance with our SMS messaging service, you may:

Reply HELP to any message, or contact us directly:

Ascend Roofing Group
Phone: (513) 926-0871
Email: ryan@ascend-rg.com
Website: https://ascend-rg.com

Privacy Policy

Ascend Roofing Group respects your privacy. Your phone number and personal information will never be sold, rented, or shared with third parties for marketing purposes.

Information collected through our messaging program is used solely to communicate with you regarding your service requests, project updates, and related communications.

For full details on how we collect, use, and protect your information, please review our Privacy Policy at: https://ascend-rg.com/privacy-policy

Carrier Liability

Carriers, including but not limited to T-Mobile, AT&T, Verizon, and other mobile providers, are not responsible for delayed or undelivered messages.

Message delivery is subject to effective transmission from your mobile carrier and device compatibility.

Compliance

Ascend Roofing Group’s SMS messaging program complies with all applicable federal and state regulations, including the Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, and carrier-specific A2P messaging standards.

Contact Information